Last updated: 7 May 2026
1. Who We Are
This Privacy Policy applies to DOLMBI LTD, a company registered in England and Wales under Company Number 17106027, with a registered office at 15 Cliff Drive, Sheerness, United Kingdom, ME12 4PJ.
We operate the website bainlmb.uk and provide transport, courier, and logistics services across the United Kingdom.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, DOLMBI LTD is the data controller in respect of the personal data described in this policy.
If you have any questions about this policy or how we handle your data, please contact us at:
Email: [email protected]
Phone: 07828 714 866
2. What Personal Data We Collect
We collect personal data only when you voluntarily provide it to us. This occurs when you submit our contact or enquiry form. The data we may collect includes:
- Your full name
- Email address
- Phone number (optional)
- The content of your message or enquiry (which may include collection and delivery addresses, dates, and descriptions of goods)
- The specific service you are enquiring about
We do not collect payment card data, financial information, or any special category personal data through this website.
3. How We Use Your Personal Data
We use the personal data you provide for the following purposes:
- To respond to your enquiry — to contact you regarding the service you have requested and provide a quote or further information.
- To fulfil a contract — if you proceed with a booking, to arrange and carry out the transport or logistics service agreed.
- To comply with legal obligations — including maintaining business records as required by UK law.
The legal basis for processing your data is:
- Legitimate interests (UK GDPR Article 6(1)(f)) — responding to your direct enquiry.
- Performance of a contract (UK GDPR Article 6(1)(b)) — where you proceed to book a service.
- Legal obligation (UK GDPR Article 6(1)(c)) — where required by applicable law.
4. How We Store Your Data
Enquiries submitted via our contact form are sent directly to our business email inbox ([email protected]). We do not use a third-party CRM or marketing platform to store your data.
We retain your personal data for as long as is reasonably necessary to respond to your enquiry and, where a contract is formed, for the duration required by UK tax and business record-keeping obligations (typically 6 years from the end of the relevant financial year).
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
5. Sharing Your Personal Data
We do not sell, rent, or share your personal data with third-party marketing organisations.
We may share your data only in the following limited circumstances:
- Service providers — where we engage a sub-contractor or driver to fulfil a delivery on our behalf, we may share your collection or delivery address and contact details as strictly necessary to complete the job.
- Legal requirements — where we are required to disclose data by law, court order, or regulatory authority.
6. Third-Party Services
This website loads fonts via Google Fonts (fonts.googleapis.com). When your browser requests a font, your IP address may be transmitted to Google's servers. Google's use of this data is governed by Google's Privacy Policy.
We do not currently use any analytics, advertising, or tracking cookies beyond what is described in this policy.
7. Cookies
This website uses a cookie consent preference stored in your browser's local storage to remember whether you have accepted or declined cookies. This is a functional necessity and does not track your browsing activity.
If you accept cookies via our consent banner, we may use basic analytics cookies in the future to understand how visitors use the site. No such cookies are currently active. You may withdraw your consent at any time by clearing your browser's local storage or cookies for this site.
8. Your Rights Under UK GDPR
You have the following rights in relation to the personal data we hold about you:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to request that we correct any inaccurate or incomplete data.
- Right to erasure — to request that we delete your personal data, subject to legal retention obligations.
- Right to restrict processing — to request that we limit how we use your data in certain circumstances.
- Right to data portability — to receive your data in a structured, machine-readable format where processing is based on consent or contract.
- Right to object — to object to processing based on legitimate interests.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
9. Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
- Website: ico.org.uk
- Helpline: 0303 123 1113
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the website following any changes constitutes your acceptance of the updated policy.